Effective Date: 1st April 2025
Last Updated: 20th April 2025
Welcome to Nunuzi! These Terms of Service ("Terms”) govern your access to and use of the Nunuzi website, mobile app, and related services (collectively, the "Platform”), operated by Saron Management Group Ltd ("we,” "us,” "our”).
By accessing or using Nunuzi, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
You must be at least 18 years old and capable of entering into a legally binding agreement to use Nunuzi. By using the Platform, you represent and warrant that you meet these requirements.
Nunuzi connects merchants, home businesses, and SMEs with customers by providing a digital platform for showcasing, ordering, and delivering products. The platform operates in Nairobi, Mombasa, Kisumu, and Eldoret and offers:
Online order placement
Rider-based delivery
Real-time merchant & rider settlement
Payment collection
Transaction management
To access certain features, you may need to create an account. You agree to:
Provide accurate, current, and complete information
Maintain confidentiality of your account credentials
Be responsible for all activities under your account
We reserve the right to suspend or terminate accounts found to be in violation of these Terms.
Merchants agree to:
List only genuine products or services they can deliver
Honor advertised prices and delivery timelines
Keep inventory and availability updated
Comply with Nunuzi’s pricing and commission structure (currently 11% per transaction)
Nunuzi reserves the right to delist merchants for non-compliance, fraud, or consistent customer complaints.
Customers agree to:
Provide accurate delivery information
Make timely payments for confirmed orders
Treat merchants and riders respectfully
Nunuzi is not responsible for delays or failed deliveries due to incorrect user input or lack of cooperation.
Nunuzi partners with secure third-party payment providers. By placing an order, you authorize the processing of applicable fees, commissions, and product costs.
Prices may include delivery fees, platform service charges, and taxes where applicable.
Delivery timelines vary by location and merchant. While we strive for same-day delivery, actual times may depend on availability, distance, and rider logistics.
You will receive real-time updates and tracking details where possible.
Orders may be canceled before dispatch.
Refunds will be processed for eligible cancellations or disputes, subject to merchant approval and investigation.
Nunuzi reserves the right to resolve disputes between merchants, customers, and riders fairly but has final authority in all matters.
You agree not to:
Use the platform for illegal or fraudulent purposes
Interfere with the operation or security of the Platform
Post false, misleading, or harmful content
Attempt to reverse-engineer or copy the Platform’s code or design
All content, trademarks, graphics, and platform design belong to Saron Management Group Ltd or its licensors. You may not reproduce, modify, or distribute any part of the Platform without written consent.
The Platform is provided "as is” and "as available.” We make no warranties, expressed or implied, about:
The reliability, accuracy, or availability of the Platform
The quality or safety of products or services sold by third-party merchants
Use the Platform at your own risk.
To the fullest extent permitted by law, Saron Management Group Ltd and its affiliates are not liable for:
Any indirect, incidental, or consequential damages
Losses due to delays, delivery failures, or product defects
Unauthorized account access or data breaches
We may suspend or terminate your access to Nunuzi at our discretion, with or without notice, if you violate these Terms or misuse the Platform.
You may stop using the Platform at any time.
These Terms are governed by the laws of Kenya. Any disputes arising from these Terms or the use of the Platform shall be resolved in Kenyan courts.
We may update these Terms from time to time. The revised version will be posted on this page with the "Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the new Terms.
For questions about these Terms, contact:
Saron Management Group Ltd
Attn: Nunuzi Support
Email: support@nunuzi.com
Phone: +254748123920
Nairobi, Kenya
Popular Cities